Frequently asked
Questions

Here are some of our more commonly asked questions (FAQs). If you can’t find an answer to your question below feel free to give us a call.

• Q. How long are delivery times?
• A. Our average delivery time is within 48 hours throughout Northern Ireland if the item is shown in stock on the website. If the item is not in stock on the website the average lead time is around 1-3 weeks. If you are unsure you can drop us an email to be advised on delivery times before ordering. Or call us on 93315306.

• Q. Do we have a shop/showroom?
• A. Yes we are at 44 Albert Rd Carrickfergus BT38 8AE Our most popular lines are on display. A quick email and we can advise if the item you wish to see is here in store

• Q. Is our site secure?
• ABSOLUTELY our merchant provider is Stripe and we adhere to stringent conditions to meet online purchases.

• Q. What guarantees do I get?
• All products are guaranteed against manufacturing defects for 1 year. Be reassured – defects are very rare and usually become evident within days.

• Q. What is the difference between a guarantee and a warranty?
• A. A guarantee ensures that any manufacturing defect will be fully rectified or we will replace the product. A warranty makes allowance for use, eg in the case of a 10 year warranty, if a defect were to appear after 2 years you would receive an 80% allowance towards a replacement product, 3 years 70%, 4years 60% ….9 years 10%.

• Q. What is the procedure for returning goods and getting a refund?
• We offer a 7 day no-quibble cancellation and full refund guarantee for online sales. For in-store purchases the cancellation fee is 20%.
• You can either send the goods back yourself or we can collect the goods. We do charge for collection. Always keep the original packaging and do not use goods that you want to return.

• Q. Do you deliver at weekends?
• A. We can certainly make provision for weekend delivery.
• Q. What is your delivery charge?
• A. FREE on orders over £400 Check our delivery page for more detailed information.

• Q. Do you offer a furniture assembly service?
• A. No. There are many local tradesmen who advertise assembly services. In our experience charges are typically £25 for a bed and £50 for a wardrobe.

• Q. Do you take away old beds?
• A. If we are delivering your new bed in one of our own vans we can take away your old bed at the time of delivery. The disposal charge is £30 for a divan and £25 for a mattress. We can only dispose of like for like items, so for example, if you are buying a new mattress, we can then dispose of your old mattress. We cannot dispose of sofa beds. Your local council will also offer an uplift service.

• Q. How often should I turn a mattress?
• A. As often as you can as it will greatly increase the longevity of your mattress. We would strongly advise monthly. In the case of a no turn mattress rotate the mattress from head to toe.

• Q. Are hard beds best for your back?
• A. No. If you have back problems talk to us. We have new style orthopaedic back care divans available which are recommended for those suffering from back problems. Putting it plainly your back needs support and if hard was best then we would all be sleeping on the floor.

• Q. I suffer from allergies. What is best for me?
• A. Use a cotton mattress protector with a protective breathable membrane. Avoid feather down pillows. Air your bedclothes regularly because the dreaded dust mite needs warmth and humidity. An open window on a cold day will help see them off. Many of our lines are hypo-allergenic.

• Q. What are the standard UK bed sizes?

• Q. What is a Queen-size bed?
• A. Queen-size is not a term used in the UK. In the USA an American Queen is the same as a British King, and an American King is the same as a British Super-king. Confused? Phone us or see above.

• Q. What type of springs can you get in a mattress?
• A. Bonnell open coil 3” spring unit is the most common. It is simple, tried and tested. The “orthopaedic” 12.5 gauge variety (1/12.5 inch thick wire) is particularly popular – very firm and very robust. A child’s mattress might use a 13.5 gauge Bonnell spring – thinner wire and much softer – designed for a lighter person.
• Next are proprietary spring mechanisms such as Sleepzone by SweetDreams ie our Francesca. Typically this sleep system has twice as many springs as a Bonnell unit which is good if one partner is heavier than the other. This type of spring unit offers better body profiling and reduce partner disturbance – the springs are less interconnected across the sleeping surface. The firmness is now more determined by the type of fillings than wire thickness.
• Finally you get pocket springs. Typically 3 times more springs than a Bonnell unit and they have no inter-connecting wires so they offer even better profiling and very much less partner disturbance. How many springs is enough? 1000 is good. 2000 is of dubious extra benefit.
• Do remember that the mattress fillings and even the mattress cover make a large contribution to the comfort and support that a mattress will offer.

• Q. What is a sprung edge divan?
• A. A sprung edge divan has springs in the base which are right to the edge of the base. These springs act as mini shock absorbers and greatly enhance the life of a mattress. If a divan base has no springs “platform top”. A platform top base will give a divan a slightly firmer feel.

• Q. What is visco-elastic and what type is the best?
• A. Visco-elastic is a foam material that will respond to very small changes in pressure across its surface. It is the most profiling(moulds to your body shape the best) of all mattress fillings. If you were to place your open hand on its surface, the material would take the shape of your fingers. It is also temperature sensitive. The foam will relax more at body points that are constantly pressed against it. Indeed it was originally seen as a “health” product particularly suited to relieving bed sores.
• There are two things to ask – how thick and how dense? Mattresses with the thickest and densest layers are the most expensive. Many people however prefer the feel of mattresses that use a thinner layer of less dense visco. So keep an open mind and try different types. Typical densities range from 40 to 100 kg/m3. Thicknesses range from 20mm to 80mm.